Gartner 2024 Crm Dms. In this new year, adopting crm ai for marketing, sales, and service and erp ai for finance, supply chain, and. Digital commerce and crm sales technologies primer for 2022.

In its latest gartner magic quadrant for crm customer engagement center (cec), microsoft has been positioned as a leader. For the 14th consecutive year, salesforce service cloud has been named a leader in the 2023 gartner magic quadrant for crm customer engagement center report.